fc187 Frequently Asked Questions

Visit fc187.club and click the Register button. Fill in your mobile number or email address, set a password, and confirm your age is 21 or above. Verify your mobile number via SMS OTP, then complete your profile. Your account is active immediately after verification, and you can deposit as soon as registration is done.

The minimum age to register and play at fc187 is 21 years old. This is a PAGCOR mandate for all licensed online casino operators in the Philippines. Age is verified through government-issued ID during the KYC process. Any account found to belong to a player under 21 is immediately suspended and all balances are voided.

No. Each player is allowed only one fc187 account. Operating multiple accounts — even under different email addresses or mobile numbers — is a violation of the Terms and Conditions. Duplicate accounts are suspended upon detection, all associated balances are forfeited, and the case may be referred to PAGCOR.

fc187 accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, Passport, LTO Driver's License, UMID (SSS or GSIS), PRC ID, and COMELEC Voter's ID. You will be asked to upload a clear photo of your ID and a selfie. KYC is required before your first withdrawal is processed.

Go to the fc187 Login page and click "Forgot Password." Enter your registered mobile number or email address and you will receive a One-Time Password (OTP) via SMS or email. Enter the OTP, then set a new password. If you do not receive the OTP within a few minutes, check your spam folder or contact 24/7 live chat support.

Contact fc187 support via 24/7 live chat and request account closure. Before the account is closed, any pending withdrawals will be processed and active bonus wagering requirements will be resolved. Verified real-money balances are returned to your registered payment method. Account closure for responsible gaming reasons can also be initiated instantly as a self-exclusion. See the Responsible Gaming page for details.

The minimum deposit at fc187 is ₱100 per transaction. This applies to all supported payment methods including GCash, Maya, BPI, BDO, and Metrobank. There is no maximum deposit cap per transaction for standard accounts, though daily and monthly limits can be set by you as a responsible gaming tool from your account settings.

GCash deposits at fc187 are credited instantly — typically within seconds of a successful GCash transaction. If your balance does not appear after 5 minutes, check that the transaction was approved on the GCash app side first, then contact fc187 live chat with your transaction reference number for manual verification.

Yes. Maya (formerly PayMaya) is a supported deposit method at fc187. Deposits via Maya are credited instantly. The minimum deposit via Maya is ₱100. Make sure your Maya account is fully verified to avoid transaction limits imposed by Maya on their end. Other supported e-wallets include GCash and GrabPay.

To withdraw to BPI or BDO, go to your fc187 wallet, select Withdraw, choose Bank Transfer, and enter your verified bank account number and account name. The account name must match your fc187 KYC name exactly. Bank transfer withdrawals at fc187 typically process within 1 business day for verified accounts. The minimum withdrawal is ₱200.

For fully KYC-verified accounts, GCash withdrawals at fc187 are typically processed within 15 minutes. During peak periods or if additional security review is required, it may take up to a few hours. Withdrawals submitted after midnight may be processed in the early morning of the next day. You will receive an in-app notification when the withdrawal is approved.

fc187 does not charge fees on standard deposits or withdrawals. However, your payment provider (e.g., GCash, Maya, or your bank) may apply their own transaction fees independently. fc187 has no control over third-party payment provider fees. Always check your GCash or bank app for any applicable service charges before initiating a transaction.

fc187 offers a wide range of JILI slots, one of the most popular slot providers among Filipino players. Titles available include Fortune Gems, Money Coming, Crazy 777, Golden Empire, Mega Ace, Lucky Coming, Boxing King, and more. The fc187 slot lobby is updated regularly as JILI releases new titles. You can access all slots from the Slot section of the platform.

Yes. Live Sic Bo is one of fc187's flagship games and a fan favorite among Filipino players who enjoy fast-paced dice games. Three dice are shaken by a live dealer in a transparent shaker. You bet on the outcome — totals, specific combinations, big or small, odd or even. Results are visible in real time via HD video stream. Minimum bets start from ₱10 per round.

Yes. fc187 is fully optimized for mobile play on Android and iOS devices. No app download is required — the platform runs directly in your mobile browser. All games including Live Sic Bo, JILI Slots, HRG Live, and Lucky Bingo are playable on mobile. For the best experience, use a stable 4G or Wi-Fi connection, especially for live dealer games.

RTP varies by slot title. JILI slots on fc187 generally have RTPs in the range of 96%–97.5%, which is competitive by Philippine online casino standards. The RTP for each game is stated in the individual game's information panel, accessible by tapping the "i" or "Info" button inside the game. fc187 only deploys games from certified providers with verified RTP figures.

If your connection drops during a live dealer game at fc187, the session resumes where it left off once you reconnect — provided the game round was still in progress. Bets that were already placed before the disconnection are settled based on fc187's server logs, which are the definitive record. If you believe a round was incorrectly settled, contact live chat support with the game name and approximate time.

HRG Live is a specialized live gaming format available at fc187 that blends the structure of traditional casino games with an interactive, high-energy presentation designed for the Philippine market. Unlike standard live casino streams, HRG Live features hosts who engage with players in real time, delivering a more social and entertaining experience. It is particularly popular among players in Manila and Cebu who enjoy a lively game atmosphere. Access it from the HRG Live section.

fc187 offers a welcome deposit bonus for new players upon their first qualifying deposit. The exact bonus percentage, minimum deposit threshold, and eligible games are stated on the current Promotions page. Bonuses are subject to wagering requirements before withdrawal. New players are encouraged to read the full bonus terms before claiming, as wagering multipliers and eligible games vary per offer.

A wagering requirement is a multiplier that tells you how many times you must bet your bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets on eligible games before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 50–100%, while live dealer games may contribute at different rates per fc187's promotion terms.

No. Bonus funds that have not met the applicable wagering requirement cannot be withdrawn. If you attempt a withdrawal while an active bonus is in your account and wagering requirements are not met, the bonus balance will be forfeited. Your real-money balance (funds deposited by you, excluding bonus) may still be withdrawable depending on the specific bonus terms applied to your account.

Yes. fc187 runs a tiered loyalty program where players earn points through real-money gameplay. As your point total grows, you advance through tiers — each offering higher cashback rates, faster withdrawal processing, dedicated account management, and exclusive reload bonuses. The VIP tiers and their specific benefits are detailed in the Loyalty Program section of your fc187 account dashboard.

Yes. fc187 runs weekly cashback promotions for active players. Cashback is typically calculated as a percentage of your net losses over the qualifying period and credited back to your account as a bonus. The cashback percentage and calculation window are stated in the specific promotion terms. Higher-tier loyalty members generally receive better cashback rates at fc187.

Generally, only one bonus can be active in your fc187 account at a time. You must complete or forfeit the wagering requirements on your current active bonus before claiming a new one. Some promotions, such as cashback or loyalty point rebates, may run alongside a standard deposit bonus — the specific stacking rules are stated in each promotion's terms. When in doubt, contact fc187 live chat before claiming.

Yes. fc187 operates under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that regulates online gaming in the Philippines. PAGCOR licensing means fc187 is subject to ongoing compliance requirements including player fund protection, KYC, AML monitoring, and responsible gaming obligations. Filipino players can play on fc187 with confidence that it is a legally operating platform.

Log into your fc187 account, go to Account Settings, and select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Limit increases require a 24-hour review period — this cooling period is intentional and prevents impulsive increases. Deposit limits are one of the most effective tools for keeping your gambling within budget.

Self-exclusion permanently blocks your access to fc187 for a minimum of 6 months. It is fc187's most powerful responsible gaming tool. You can activate it from Account Settings under Responsible Gaming, or by contacting 24/7 live chat and asking for an immediate self-exclusion. Exclusions are processed within one hour and cannot be reversed during the exclusion period, regardless of your request. Learn more on the Responsible Gaming page.

If you are concerned about your gambling, fc187 encourages you to act now rather than wait. Use the cooling-off or self-exclusion tool in your account settings. You can also contact the NCMH Crisis Hotline at 1553 — a free, 24/7 mental health support line in the Philippines that covers problem gambling. fc187's 24/7 live chat support team is also trained to assist with responsible gaming concerns without judgment.

fc187 processes all personal data in compliance with the Philippine Data Privacy Act (Republic Act No. 10173). All stored data is encrypted using AES-256, and all data transmitted between your device and fc187's servers is protected via TLS 1.2 or higher. fc187 does not sell your personal data to third parties. Full details are available in the Privacy Policy.

fc187 offers 24/7 customer support via live chat, accessible directly from any page on the platform by clicking the chat icon. For non-urgent queries, you can also reach the team by email at support at fc187.club (plain text — not a clickable link). Live chat is the fastest channel and is staffed in English and Filipino-English. Support agents can help with account issues, payment queries, technical problems, and responsible gaming requests.